Posted on

CHAIR OF THE PATH RIDERS COUNCIL NAMED FIRST CUSTOMER ADVOCATE & CHIEF CUSTOMER EXPERIENCE OFFICER BY NJT

Ridgewood NJ, NJ TRANSIT is delivering on its commitment to improving the customer experience across its rail, bus and light rail systems with the creation of the first Customer Advocate & Chief Customer Experience Officer in the agency’s 40-year history.

NJ TRANSIT has named transportation advocate and customer experience leader Stewart Mader to fill the role.  The position is dedicated to monitoring and improving the customer experience statewide at every customer touchpoint.

“As NJ TRANSIT continues to rebuild itself as a world-class mass transit agency, restoring safety and reliability to the thousands of commuters who use its service daily, the voices of its riders must be heard,” said Governor Philip Murphy. “I applaud NJ TRANSIT’s leadership for prioritizing those voices, and putting customer service at the forefront of its operations by selecting Stewart Mader as the agency’s first Customer Advocate and Chief Customer Experience Officer, who will use his deep experience advocating for mass-transit in our region to monitor customer experience and feedback, and integrate the unique needs of commuters into the agency’s decision making process.”

Continue reading CHAIR OF THE PATH RIDERS COUNCIL NAMED FIRST CUSTOMER ADVOCATE & CHIEF CUSTOMER EXPERIENCE OFFICER BY NJT
Posted on

NJ Transit Announces 100% PASS RATE FOR FIRST PHASE OF PILOT LOCOMOTIVE ENGINEER TRAINING PROGRAM

Ridgewood-Trainstation1_theridgewoodblog

the staff of the Ridgewood blog

Ridgewood NJ, All 14 Assistant Conductors that enrolled in NJ TRANSIT’S pilot conductor-to-engineer training program have successfully completed classroom instruction and testing. The first class of its kind at NJ TRANSIT, 100% of the Assistant Conductors will be moving onto phase two to begin on-the-job training in the field.

“This class of Assistant Conductors did an incredible job of learning an immense amount of material,’’ said NJ TRANSIT Executive Director Kevin Corbett. “The hard work and dedication this class has shown is evident by their impressive success rate. I wish them well on the second phase of their training and look forward to having them operating their own trains in revenue service before the end of this year.”

Continue reading NJ Transit Announces 100% PASS RATE FOR FIRST PHASE OF PILOT LOCOMOTIVE ENGINEER TRAINING PROGRAM
Posted on

Kean: NJ Transit Rail Commuters Need Relief Now!

the staff of the Ridgewood blog

Ridgewood NJ, Following yet another day of major service disruptions for commuters who rely on New Jersey Transit trains to get to work, Senate Republican Leader Tom Kean called for the agency to take immediate action to prevent future problems.

Continue reading Kean: NJ Transit Rail Commuters Need Relief Now!

Posted on

NEW JERSEY TRANSIT POLICE ARREST MAN WANTED FOR MURDER

bike_at_rtrainstation_theridgewoodblog

the staff of the Ridgewood blog

Newark NJ,  A New Jersey Transit Police Officer on foot patrol in Newark is credited with arresting a man wanted for the murder of a South Jersey resident.

Lonnie Arrington, 48, of Newark, was arrested by Officer Michael Hooks on Tuesday, October 16 in the bus lanes at Newark Penn Station.

Continue reading NEW JERSEY TRANSIT POLICE ARREST MAN WANTED FOR MURDER

Posted on

NJ TRANSIT BEGINS ACCELERATED LOCOMOTIVE ENGINEER TRAINING

Ridgewood_Train_station_train-_is_coming_theridgewoodblog

the staff of the Ridgewood blog

Ridgewood NJ,  NJ TRANSIT debuted its new accelerated Locomotive Engineer Training class this week, with 14 Assistant Conductors learning how to become rail engineers, fulfilling the agency’s commitment to speed up the training of Locomotive Engineers.

Continue reading NJ TRANSIT BEGINS ACCELERATED LOCOMOTIVE ENGINEER TRAINING

Posted on

NJ TRANSIT TO HOST CUSTOMER FORUM AT HOBOKEN TERMINAL

NJT ticket machine

the staff of the Ridgewood blog

Hoboken NJ, NJ TRANSIT is inviting customers to interact with senior management and operations personnel at the latest “We Are Listening” forum at Hoboken Terminal Thursday, October 11th from 4:30-6:30 p.m.

Continue reading NJ TRANSIT TO HOST CUSTOMER FORUM AT HOBOKEN TERMINAL

Posted on

Governor Murphy Unveils NJ TRANSIT Audit Results and Recommendations

Ridgewood Train Station

the staff of the Ridgewood blog

Trenton NJ, Governor Phil Murphy today revealed the findings of a comprehensive strategic, financial and operational assessment of NJ TRANSIT. This report assesses the challenges and possible improvements to NJ TRANSIT pursuant to Executive Order 5 signed by Governor Murphy. The audit, conducted by The North Highland Company, assessed the following major areas: organizational structure, operating and capital funding sources, personnel recruitment, procurement, and customer experience.

Continue reading Governor Murphy Unveils NJ TRANSIT Audit Results and Recommendations

Posted on

Possible Alternate NJ TRANSIT Rail Service To Penn Station New York On Monday, September 10

Ridgewood Train Station

file photo by ArtChick

the staff of the Ridgewood blog

Ridgewood NJ,  NJ TRANSIT is continuing to work closely with Amtrak and the Federal Railroad Administration on the investigation into Friday night’s incident in the Hudson River Tunnels. At NJ TRANSIT, the safety of our commuters and employees remains our highest priority. We assure our customers that, once the Amtrak repairs are complete and all the necessary safety inspections are made, rail service through the tunnels will remain completely safe.

Continue reading Possible Alternate NJ TRANSIT Rail Service To Penn Station New York On Monday, September 10

Posted on

Governor Murphy Signs “Tommy’s Law” ,Requires the state to promptly provide NJ Transit accident victims and their families with information regarding the incident

Ridgewood_Train_station_train-_is_coming_theridgewoodblog

file photo by Boyd Loving

the staff of the Ridgewood blog

Trenton NJ,  Assemblywoman Holly Schepisi’s legislation assisting NJ Transit accident victims was signed into law today by the governor. Tommy’s Law (A3904) requires the state to promptly provide accident victims and their families with information regarding the incident. Senator Cardinale sponsored the bill in the Senate.

Continue reading Governor Murphy Signs “Tommy’s Law” ,Requires the state to promptly provide NJ Transit accident victims and their families with information regarding the incident

Posted on

NJ TRANSIT BUS ROUTES FROM RIDGEWOOD TO DETOUR AS ROUTE 495 LANE CLOSURES SET TO BEGIN

Ridgewood-bus_terminal_theridgewoodblog

August 1,2018

the staff of the Ridgewood blog

Ridgewood NJ,  To accommodate the lane closures necessary as part of the New Jersey Department of Transportation’s (NJDOT) rehabilitation of the Route 495 Bridge over Routes 1&9 and Paterson Plank Road in North Bergen, several NJ TRANSIT local bus routes will require detours.

The Exclusive Bus Lane (XBL) will be maintained weekday mornings (6 a.m. – 10 a.m.) throughout the construction.

Beginning Friday night, August 10, the 31st Street ramp from Kennedy Boulevard to Route 495 westbound will be closed with traffic detoured onto Paterson Plank Road, directly affecting NJ TRANSIT’s local service on 18 bus routes requiring detours in the afternoon and at night. A week later, on Friday, August 17, one lane of Route 495 in each direction will be closed, limiting the roadway capacity and causing severe congestion. The construction requiring detours is anticipated to last approximately two and a half years.

· Buses will operate their regular routing westbound along 31st Street through Union City the entire span of the day.

· All current Union City bus stops on 31st Street will be served, including both Bergenline Avenue and Kennedy Boulevard.

· Between 6 a.m. and 1 p.m. on weekdays, all NJ TRANSIT Buses using the 31st Street ramp will follow regular routes and continue to have access to Route 495 westbound.

· All buses between 1 p.m. and 6 a.m. the next morning will continue to use the 31st Street ramp but will be detoured onto Paterson Plank Road.

· Delays through Union City are anticipated due to increased traffic volume, and customers should plan accordingly for these delays.

Buses may encounter conditions that result in significant delays in the outbound direction during both the morning and evening peak periods.

AFFECTED BUS ROUTES

The following bus routes will be detoured between 1 p.m. and 6 a.m. daily during construction:

No. 87 Jersey City-Hoboken

No. 107 South Orange-New York

No. 108 Newark-New York

No. 111 New York-IKEA-Jersey Gardens

No. 124 Secaucus-New York

No. 127S Ridgefield-Union City-New York

No. 129 Secaucus-Union City-New York

No. 144 Elmwood Park-Hackensack-New York

No. 160 Elmwood Park-Wallington-New York

No. 161 Paterson-Passaic-New York

No. 163 Ridgewood-New York

No. 167 Harrington Park-Teaneck-New York

No. 190X Paterson-Rutherford-New York

No. 190 (local) Paterson-Rutherford-New York

No. 191 Willowbrook-Montclair-New York

No. 192 Clifton-New York

No. 195 Willowbrook-Cedar Grove-New York

No. 199 Clifton-Lyndhurst-New York

The following bus routes do not require a detour, but are expected to be impacted by delays due to increased traffic congestion:

No. 83 Hackensack-Jersey City-Journal Square

No. 85 Mill Creek-Harmon Meadow-Hoboken

No. 127 (regular) Ridgefield-Union City-New York

No. 320 Mill Creek-North Bergen Park & Ride-New York (a detour will be necessary in later stages and information will be provided in advance)