the staff of the Ridgewood blog
Ridgewood NJ, NJ TRANSIT today launched a new comprehensive communications initiative aimed at improving the customer experience. The effort, entitled “Engage. Inform. Improve.” focuses on addressing customer needs, providing more timely information, and improving all customer touchpoints including announcements, station and facility conditions, and the onboard experience.
“From day one, I’ve been committed to restoring NJ TRANSIT for the commuters of New Jersey,” said Governor Phil Murphy. “The improvements underway in this initiative will have a real and tangible impact on the lives of nearly one million daily riders who rely on trains and buses every day.”