NJT EXPANDS ‘QUIET COMMUTE’ TO OFF-PEAK ON MAINLINE AND BERGEN LINE TRAINS
April 8, 2014
Ridgewood NJ, In direct response to recommendations from customers seeking an improved on-board experience, NJ TRANSIT Executive Director Veronique “Ronnie” Hakim today announced the expansion of the agency’s Quiet Commute program to off-peak trains that serve Hoboken Terminal, through a pilot program starting Monday, May 5.
Starting May 5, NJ TRANSIT will add Quiet Commute cars to all off-peak trains arriving and departing Hoboken Terminal between 10 a.m. and 4 p.m. on weekdays only. This includes trains on the Morris & Essex, Montclair-Boonton, Pascack Valley, Main, Bergen County and Port Jervis lines, along with the 2300-series trains on the North Jersey Coast Line.
The designated Quiet Commute car will be the first car on trains traveling into Hoboken, and the last car on trains departing Hoboken, with seating on a first-come, first-served basis.
Quiet Commute cars are intended to provide a subdued environment for customers who wish to refrain from using cell phones and are willing to disable the sound feature on pagers, games, computers and other electronic devices. Conversations should be conducted in quiet voices, and headphones should be used at a volume that cannot be heard by other passengers.
NJ TRANSIT will closely monitor and evaluate the off-peak Quiet Commute pilot program, with feedback received from customers and employees guiding any possible future plans for further expansion across the rail system.
As a reminder, customers may currently take advantage of the Quiet Commute amenity on all peak-period, peak-direction trains, as follows:
On all Northeast Corridor “3900-series” express trains. The designated Quiet Commute cars are the first and last cars of each train.
On Northeast Corridor, North Jersey Coast, Midtown Direct and Raritan Valley line trains that arrive in Newark or New York between 6 a.m. and 10 a.m., and trains that depart Newark or New York between 4 p.m. and 8 p.m. The designated Quiet Commute cars are the first and last cars of each train.
On Morris & Essex, Montclair-Boonton, Pascack Valley, Main, Bergen County and Port Jervis line trains that arrive in Hoboken Terminal between 6 a.m. and 10 a.m., and depart Hoboken Terminal between 4 p.m. and 8 p.m. The designated Quiet Commute car is the first car on trains traveling into Hoboken, and the last car on trains departing Hoboken.
NJ TRANSIT first launched the peak period Quiet Commute program in September 2010 as a pilot on its busiest trains—“3900-series” Northeast Corridor express trains—to test the feasibility of offering the amenity on its rail system. After receiving overwhelmingly positive feedback from customers, NJ TRANSIT expanded the program in January 2011 to include all peak-period, peak-direction trains that begin or end their trips at New York Penn Station or Newark Penn Station. In June 2011, NJ TRANSIT completed a systemwide rollout to peak-period trains with the expansion of Quiet Commute to include all rail lines that serve Hoboken Terminal.