PSE&G prepares for spring storm; crews and equipment on hand to restore service in the event of outages
(NEWARK, NJ – April 22, 2012) Public Service Electric and Gas (PSE&G) Company is preparing for heavy rain and potentially damaging wind gusts that are expected to affect its service territory beginning late tonight into tomorrow morning. The state’s largest utility is ensuring that additional crews and equipment are available to respond to outages that may occur as a result of the spring storm.
Electric crews work to restore power to the largest numbers of customers first, taking into account “priority” customers, such as hospitals, police stations, fire stations, water and sewer facilities, communications facilities (TV, radio, and telephone), and customers on life-sustaining medical equipment. At the same time, the utility restores power to homes and businesses, starting with the circuits serving the largest number of customers.
To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-PSEG. PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.
Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com. General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.
If outages are widespread, the utility will activate its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.
DOWNED POWER LINES
Heavy rain and strong winds can cause power lines to come down. Downed wires should always be considered “live.” STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. Parents are urged to check for downed wires in areas where their children might play and to remind the children to stay far away from any wires. If a wire falls on a vehicle, passengers should stay in the vehicle until help arrives. To report a downed wire, call 1-800-436-PSEG and tell PSE&G the nearest cross street.
Mother Nature can be unpredictable. It’s wise to have an emergency kit on hand year round. Here are some things to include:
A battery-powered radio.
A corded telephone (cordless phones will not work if the power is out)
Flashlights and extra fresh batteries.
A first-aid kit.
Bottled water and an adequate supply of non-perishable food.
A non-electric can opener.
Matches and candles with holders.
Extra blankets and sleeping bags.
A list of emergency phone numbers, including PSE&G’s Customer Service line: 1-800-436-PSEG. Call this number to report power outages or downed wires.