Gotta love that RW water is giving advise or suggestions on any best practice, management ideas, or cost control.
Ridgewood Water should be a course study in management ineffectiveness, lack of foresight and planning, and inability to provide sufficient product. In any real world they would be out of business in short order.
The only thing that lacks real leadership more then RW Water is the Village Council who allows this to ridiculous situation to continue year after year.