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Wyckoff fields complaints of underpayment surcharges issued by Ridgewood Water


APRIL 23, 2015    LAST UPDATED: THURSDAY, APRIL 23, 2015, 12:31 AM

Wyckoff — Dozens of residents have complained to the Township Committee after receiving bills from Ridgewood Water containing surcharges for what are alleged to be under-paid quarterly billing cycles going back several years.

Paul Coppola of Birchwood Drive told the governing body on April 14 that he was “shocked” when he received a bill labeled as a “surcharge” for $1,071.

“Ridgewood Water has been less than forthcoming, have operated in less than good faith, and have participated in what I would call questionable business practices,” Coppola said.

Coppola said he failed to get an explanation of why he received the extra bill, although Ridgewood Water said it may have been that he changed over his telephone service.

“I have not changed my phone lines, I have not upgraded to FIOS and I have not done any construction,” Coppola said. “They could not explain why they were not reading my meter.”

The surcharge is for four years and Coppola said Ridgewood Water offered him four years with no interest to pay the debt.