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NJ Transit wants to know what commuters think of the agency
NEWARK — It’s survey time for NJ Transit riders again and more than 10,000 riders have already voiced their opinion about the agencies train, bus and light rail service.
“There are 10 days left (to take the survey) and we’re ahead of schedule,” said John R. Durso Jr., NJ Transit spokesman, who added that 10,441 riders have taken the survey so far.
The data gathered in the quarterly survey is reported in NJ Transit’s Scorecard, where riders grade the agency’s services from on-time performance to cleanliness of trains and buses. The data also guide NJ Transit’s decisions about allocating resources and service levels.
“We’re asking our customers to tell us what they like and what needs to be improved and where we can enhance their traveling experience,” Durso said.
