The Valley Hospital Has Lowest Emergency Care Wait Times in Bergen County
July 10 , 2013
RIDGEWOOD, NJ , The Valley Hospital is bucking the trend when it comes to the state average in speed of emergency care. According to recently released federal Medicare and Medicaid program data compiled from January 2011-June 2012 (the latest data available), patients wait a shorter period of time for emergency evaluation and treatment at The Valley Hospital than any other hospital in Bergen County. The Valley Hospital’s “door to doctor” time is 15 minutes less than the state average. A patient who arrives at the Valley Emergency Department (ED) for treatment will wait an average of 20 minutes, compared to the state average of 35 minutes.
“A few years ago, we took an organization-wide approach to addressing patient flow, quality and satisfaction issues in the Emergency Department,” said Peter Diestel, Chief Operating Officer (COO), of Valley. “We’ve improved door-to-doctor times, made it a priority to ensure timely ED discharges, and reduced extended stays in the ED for patients being admitted. I am very proud of our physicians and staff and the work they have done to help us better serve our patients and their families.”
The Valley Hospital’s Emergency Department has been recognized twice for service excellence under the J.D. Power and Associates Distinguished Hospital Program. This distinction acknowledges a strong commitment by The Valley Hospital to provide “an outstanding Emergency Department experience.”
Really? Friends who have gone there have reported waiting for many hours.
It’s hit or miss – I guess it is more frequently “hit” 🙂
…still does not give them the right to build a monstrous hospital in a residential zone next to a school!
No offense, but it is not just ” next to a school.” It’s very close to being in the middle of a town of approximately 25,000 residents. Quite frankly, it does not even make sense now, why would it make sense afterward if approved ?
This is a typical case of Valley just giving their “high points”, but not the whole story.
Yes – the “door to doctor” times have been reduced. What they don’t state is that the “In the door – out the door” times aren’t nay better than any other hospital. What Valley does is admit you, and then have a doctor perform triage (basically assess what is needed). However the time to get the required treatment isn’t discussed. This is the reason the Valley ER has so many ER patients on beds in the hallway. The “doctor to exit door” time at Valley is where the patient can wait, and wait, and wait.
Secondly, the JD Power awards that Valley’s ER received were due to the work of a woman who ran the ER – but left Valley 2 -3 years ago. Since then, many of the practices she implemented – that helped obtain these awards – have been reverted.
more important than how long you wait…. what is their patient survival rate / post treatment complication rate?