Commuters flex muscles with their own NJ Transit poll
Two weeks ago, when an NJ Transit Raritan Valley Line train broke down in a key junction with the busy Northeast Corridor line, an ad-hoc commuter group — Delayed on NJ Transit — launched its own survey to measure the agency’s service.
The bigger story is how commuters have turned a Twitter feed, which re-posted commuters’ comments and delay information, into an organization that is documenting problems and conducting a survey to gather data and demand action.
The brainchild of Matt Walters and Mike Tucker, Delayed on NJ Transit now has a Facebook group, in addition to the Twitter feed, and has launched, what Tucker called, a more commuter-oriented survey than the NJ Transit quarterly Scorecard survey, which is geared toward measuring customer satisfaction or dissatisfaction.
The Delayed on NJ Transit survey, which is being conducted until June 30, can be taken at tinyurl.com/lndr49h.
NJ Transit officials declined to comment about the Delayed on NJ Transit survey, but defended their survey, saying it is one tool the agency uses to listen to customers, in addition to holding “we’re listening” forums with management.
https://www.app.com/story/news/traffic/alternate-route/2014/06/23/commuters-flex-muscles-nj-transit-poll/11245501/