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Outsourcing’s New Face: Partnership Over Hand-Offs

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If you’re a business owner, the pattern is probably familiar. An employee can’t log in. The server goes down at the worst possible moment. A piece of critical software stops working. You call your IT support, they fix the immediate issue, and you get back to work—until the next problem inevitably crops up. This constant cycle of break-fix IT can feel like a necessary cost of doing business, but what if it’s the very thing holding you back?

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Reader says Outsourcing may be appropriate in some cases. But, that is not necessarily a panacea

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Reader says Outsourcing may be appropriate in some cases. But, that is not necessarily a panacea.

People… Take a step back and look at the bigger picture. It is not just about decisions that this or the previous council made.

It is definitely not about snow removal.

It is not about the 2010 reduction in village staffing in a few unfortunate departments (employee-related liabilities have dramatically increased, NOT decreased).

Read the Financial Advisory Committee report that was posted to the Village website a while back. It is eye-opening and spells out very clearly the situation that has developed over decades and is totally unsustainable, without thoughtful (but dramatic) cultural and management changes across ALL village departments.

Outsourcing may be appropriate in some cases. But, that is not necessarily a panacea.

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