Still not buying this up beat assessment on the Port Authority Bus Terminal
Crisis helped to improve Port Authority bus terminal
November 16, 2014, 10:54 PM Last updated: Sunday, November 16, 2014, 10:57 PM
By CHRISTOPHER MAAG
This summer, thousands of New Jersey commuters who use the Port Authority Bus Terminal felt trapped, helpless and doomed. Delays at the terminal were growing to crisis proportions, and nobody at the Port Authority seemed to care. In fact, the agency’s leaders had announced in February that the cramped, deteriorating bus terminal wouldn’t receive an overhaul for at least another decade.
Then came Sept. 15. Officials at the Port Authority, which owns the building, and NJ Transit, which operates most buses using the terminal, unveiled an intensive campaign to slice through the bureaucratic gridlock and get buses moving. The plan worked. Long lines of commuters and buses were largely curtailed.
The success shows how a handful of people can make big change by capitalizing on crisis, and viewing an intractable problem from the perspective of a changed political landscape. It’s a story of people working in the bowels of big bureaucracies who know exactly how to fix big problems, but who are hamstrung until their bosses finally come around.
https://www.northjersey.com/news/crisis-helped-to-improve-port-authority-bus-terminal-1.1134880
