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Palisades Interstate Parkway Police De-escalate Crisis with Calm and Compassion

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the staff of the Ridgewood blog

Englewood Cliffs NJ, a tense situation was successfully defused this week thanks to the swift response and crisis intervention skills of officers from the Palisades Interstate Parkway Police Department.

According to Lt. Raymond E. Walter, officers on the scene “built a rapport with [the individual] and were quickly able to calm the scene” before the Port Authority Police Emergency Service Unit arrived to provide additional support. A 28-year-old Ridgewood man  threatened to jump from the top of the Palisades at Rockefeller Lookout.

Effective Communication Helps Resolve Emergency Safely

The incident highlights the importance of de-escalation training and empathy in policing, which played a vital role in preventing potential harm. By quickly establishing trust, officers were able to stabilize the situation and avoid escalation.  Members of the Parkway Police and Port Authority Emergency Service Unit were able to grab the male from the edge of the cliff and safely bring him back over the wall to a waiting ambulance.

Strong Collaboration Between Agencies

The Palisades Interstate Parkway Police and the Port Authority Police Emergency Service Unit worked in tandem to ensure the safety of everyone involved. This coordinated response underscores the value of inter-agency cooperation during critical incidents.

A Model for Crisis Response

This peaceful resolution stands as a model for how law enforcement agencies can use communication and training to manage mental health emergencies or high-stress scenarios, ensuring the best possible outcome for all parties.

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