August 31,2015
the staff of the Riidgewood blog
Ridgewood NJ, The Port Authority Bus Terminal (PABT) is undergoing gate changes in an effort to further improve access and service to all bus customers – those of NJ TRANSIT as well as the independent carriers. This reorganization builds upon the ongoing cooperative efforts of the Port Authority of NY & NJ, NJ TRANSIT and the independent carriers to improve operations, efficiency and the overall customer experience at the terminal.
Building upon our previous initiatives, such as the addition of WiFi service, expansion of MyTix, and the improved reliability of service and reduced wait times during the PM peak commuting hours, further operational improvements are necessary to address congestion in the terminal that often occurs due to multiple carriers sharing common areas of the platform queues.
To enhance operation and control within PABT, carriers will be consolidated into specific areas of the terminal, which will make it easier for customers to find their specific carrier, minimize traffic conflicts and improve flow to alleviate customer congestion on platforms. This will offer a more streamlined experience since most routes and personnel within a given area are from the same carrier.
The reorganization of gates at PABT will further improve on-time performance, resulting in shorter customer queues and wait times in the terminal. It will also offer greater operational flexibility and faster recovery time when delays and disruptions do occur. Please refer to the charts included here to find your new gate assignments.
NJ TRANSIT gate changes effective 9/8/15.
Bus Departures
For information on the Port Authority Bus Terminal and a terminal map, go to https://www.panynj.gov/bus-terminals/pabt-terminal-guide.html
