Service Provides On-Demand ASL Interpretation Allowing for Better Two-Way Communication between Deaf Customers and Store Specialists
the staff of the Ridgewood blog
FORT LEE, NJ – Spectrum today announced the launch of a virtual American Sign Language (ASL) interpreting service at 20 Spectrum stores across the New York City area. The ASL service offers Deaf customers a better communication experience with store specialists and interpreters through their personal device.
To access the service, Spectrum customers scan a QR code on display at participating stores through a smartphone or tablet to virtually connect with an interpreter, who will facilitate the conversation between the customer and store specialist in real time.
“As a leader in providing accessible products and services for customers with disabilities, the virtual ASL interpreting service offers Deaf customers a more efficient and smoother interaction with our store specialists,” said Steven Raymond, Vice President of Accessibility for Spectrum. “With a large Deaf population in New York City and sign language among the many languages used here, it was a natural next step to expand the service here, ensuring our customers have access for a seamless Spectrum experience. This service is another example of how we’re always improving by listening to customer feedback and remain dedicated to providing exceptional customer experiences.”
Spectrum partnered with Sorenson Communications to roll out the virtual ASL interpreting service throughout the New York City area. Sorenson is a leading global language services provider and strives to increase accessibility through communication solutions for all. The company provides call captioning and video relay services, video remote and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
Both Sorenson and Spectrum were named to the “Accessibility 100,” a new list from Forbes acknowledging the biggest innovators and impact-makers in the accessibility field. Spectrum was also recognized with the American Foundation for the Blind’s 2023 Hellen Keller Achievement Award. These achievements highlight the work by Spectrum’s Accessibility Center of Excellence team, who developed and launched the free Spectrum Access App providing individuals with visual and auditory impairments audio description and closed captioning for more than 800 movie and TV titles.
Spectrum held a celebratory event on July 8 at its flagship store at 43 West 23rd Street in Manhattan. Special guests included Patrick Longood, Spectrum’s Group Vice President of Stores, and Patty Bullington, Spectrum’s Director of Accessibility.
Spectrum first launched a successful pilot of the virtual ASL interpreting service at four stores in Rochester, NY, in 2024. The virtual ASL interpreting service is available at the following Spectrum stores:
Brooklyn
- Bay Ridge – 531 86th Street
- Downtown Brooklyn – 523 Fulton Street
- Park Slope – 522 5th Avenue
- Williamsburg – 177 North 7th Street
Manhattan
- East Harlem – 1730 Lexington Avenue
- Flatiron – 43 West 23rd Street
- Harlem – 256-258 West 125th Street
- Lower East Side – 396 Grand Street
- Upper East Side – 1360 3rd Avenue
- Washington Heights – 4211 Broadway
Queens
- Astoria – 28-56 Steinway Street
- Astoria – 3101 23rd Avenue
- Bayside – 23-58A Bell Blvd
- Forest Hills – 71-40 Austin Street
- Jackson Heights – 37-35 & 37-39 82nd Street
- Jamaica – 164-10 Jamaica Avenue
- Springfield Gardens – 13456 Springfield Blvd
Staten Island
- New Springville – 2845 Richmond Avenue
Mount Vernon
- 701 N MacQuesten Parkway
New Jersey
- Fort Lee – 2040 Lemoine Avenue
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states. Over an advanced communications network, supported by a 100% US-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
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