October 07,2015
Jane Shinozuka
They assured us they are owed the full amount billed – it not being THEIR fault that they didn’t have the manpower to do anything but estimates for 6 or 7 years! Customers not changing their phone systems for better monitoring to suit Water’s purposes is not an excuse. Where is the genuine attempt at a public awareness campaign? This is outrageous. I’d also like to know if this new calculation is based on current rates. Have those rates been the same for the last 7 or 8 years? At which rate is the catch up bill measured? With each re-calculated bill should come a full reconciliation of each account from when it was first considered underpaid. They insisted they are indeed entitled to the whole amount and offered us a 24 installment payment plan. I’ve since heard from someone else that had a similar problem that he too called to raise the issue and was offered a 15% discount over 5 years… I’d love to know who rates a sweet deal and who doesn’t!
If anyone has an opinion or has dealt with this, please enlighten me. I am always very supportive of all things Ridgewood, even when I’ve had to give the benefit of the doubt – but this is Not Right! Even if every re-calculation turned out to be correct – this is no way to run a business!! Who is “minding the store” ?!
