Tag: Refunds

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NJ TRANSIT INITIATES REFUND POLICY FOR UNUSED ONE-WAY TICKETS PURCHASED PRIOR TO JUNE 1, 2024

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the staff of the Ridgewood blog

Ridgewood NJ, NJ TRANSIT announced that refunds will be made available for unused one-way bus, rail and light rail tickets purchased prior to June 1, 2024.

This refund policy will also apply to rail 10-trip tickets, which are the equivalent of 10 one-way rail tickets purchased in a single transaction. Beginning August 1, 2024 and continuing through December 31, 2024, customers can use the methods below to request a refund on any unused one-way or rail 10-trip tickets purchased prior to June 1, 2024. Tickets purchased on, or after, June 1, 2024 must be used by July 31, 2024 and will not be eligible for refunds.

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Refunds for late NJ Transit trains? NJ lawmaker says yes

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By Joe Cutter August 16, 2017 11:20 PM

A bill sponsored by Assemblyman Rob Clifton, R-Monmouth, would force NJ Transit to offer a free replacement ticket to a rail rider if their train is more than an hour late.

Clifton points out that a similar idea was offered for awhile by SEPTA in Pennsylvania before it was discontinued.

“We heard from the customers and the commuters about the issues. You guys (New Jersey 101.5) reported, actually, back in April, about customer service issues, customer complaints and the delays. There was a hearing back in April before your story, where folks got up and addressed their complaints.”

Clifton says this refund idea is all about improving the customer experience for NJ Transit rail riders. The independently run NJ Transit reports that 13 percent of their trains in June were late.

Read More: Refunds for late NJ Transit trains? NJ lawmaker says yes | https://nj1015.com/refunds-for-late-nj-transit-trains-nj-lawmaker-says-yes/?trackback=tsmclip