By Joe Cutter August 16, 2017 11:20 PM
A bill sponsored by Assemblyman Rob Clifton, R-Monmouth, would force NJ Transit to offer a free replacement ticket to a rail rider if their train is more than an hour late.
Clifton points out that a similar idea was offered for awhile by SEPTA in Pennsylvania before it was discontinued.
“We heard from the customers and the commuters about the issues. You guys (New Jersey 101.5) reported, actually, back in April, about customer service issues, customer complaints and the delays. There was a hearing back in April before your story, where folks got up and addressed their complaints.”
Clifton says this refund idea is all about improving the customer experience for NJ Transit rail riders. The independently run NJ Transit reports that 13 percent of their trains in June were late.
Read More: Refunds for late NJ Transit trains? NJ lawmaker says yes | https://nj1015.com/refunds-for-late-nj-transit-trains-nj-lawmaker-says-yes/?trackback=tsmclip
Sounds wonderful in theory but this would not incentivize NJT one iota in preventing delays. It would just be a cost that gets passed onto riders.
Another attack, this one in Barcelona…13 dead so far.