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NJ Transit is just OK, says a customer survey
Despite the mediocre rating, many say they use the system even though they have a car.
By Wayne Parry
Associated Press
POINT PLEASANT BEACH, N.J. – NJ Transit riders are not thrilled about the price of a ride, late trains and buses and service interruptions, and they gave the sprawling statewide system mediocre marks in a new customer-satisfaction survey.
Yet the riders realize that few better alternatives exist. About two-thirds of respondents said they used the public transit system even though they had a car, and would recommend the system to friends and relatives.
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