>J.D. Power and Associates Reports:
The Valley Hospital Recognized for Providing an Outstanding Inpatient Experience
For a Seventh Consecutive Year
WESTLAKE VILLAGE, Calif.: 10 December 2009 – The Valley Hospital, a 451-bed hospital in Ridgewood, N.J., has been recognized for service excellence for a seventh consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Valley Hospital to provide “An Outstanding Inpatient Experience.”
“In earning this distinction for seven consecutive years, The Valley Hospital has truly demonstrated its commitment to service excellence,” said Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Providing patients with a consistently positive experience is crucial, particularly with the high value placed on the service aspects of their hospital stay.”
The service excellence distinction was determined by surveying recently discharged patients from The Valley Hospital about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among The Valley Hospital patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
The Valley Hospital exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in speed and efficiency. The hospital receives notably high ratings for the nurses’ promptness in responding to the call button, and for the speed and efficiency of tests and treatments personnel.
The hospital also performs well relative to the national study for the nurses’ concern about controlling pain and the courtesy of the nurses.
Nearly three-fourths of The Valley Hospital patients surveyed say they would return to the facility if needed, while more than 70 percent say they “definitely will” recommend the hospital to others.
“It is an honor to be recognized by J.D. Power and Associates for providing exceptional care and service to our patients, and we are particularly proud that Valley has been recognized seven times in a row,” said Audrey Meyers, president and CEO of The Valley Hospital. “At Valley, we recognize how important it is to provide our patients with an outstanding hospital experience. It is this commitment that has allowed us to again be recognized in the J.D. Power and Associates Distinguished Hospital Program.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, Platts, Capital IQ, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at https://www.mcgraw-hill.com/.
Media Relations Contacts:
John Tews
J.D. Power and Associates
Director, Media Relations
5435 Corporate Drive, Suite 300
Troy , MI 48098
USA
(248) 312-4119
john.tews@jdpa.com
Maureen Curran Kleinman
The Valley Hospital
Media Relations
Ridgewood , NJ
USA
(201) 291-6310
mcurran@valleyhealth.com
