Ridgewood NJ, NJ TRANSIT is delivering on its commitment to improving the customer experience across its rail, bus and light rail systems with the creation of the first Customer Advocate & Chief Customer Experience Officer in the agency’s 40-year history.
NJ TRANSIT has named transportation advocate and customer experience leader Stewart Mader to fill the role. The position is dedicated to monitoring and improving the customer experience statewide at every customer touchpoint.
“As NJ TRANSIT continues to rebuild itself as a world-class mass transit agency, restoring safety and reliability to the thousands of commuters who use its service daily, the voices of its riders must be heard,” said Governor Philip Murphy. “I applaud NJ TRANSIT’s leadership for prioritizing those voices, and putting customer service at the forefront of its operations by selecting Stewart Mader as the agency’s first Customer Advocate and Chief Customer Experience Officer, who will use his deep experience advocating for mass-transit in our region to monitor customer experience and feedback, and integrate the unique needs of commuters into the agency’s decision making process.”
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