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CHAIR OF THE PATH RIDERS COUNCIL NAMED FIRST CUSTOMER ADVOCATE & CHIEF CUSTOMER EXPERIENCE OFFICER BY NJT

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Ridgewood NJ, NJ TRANSIT is delivering on its commitment to improving the customer experience across its rail, bus and light rail systems with the creation of the first Customer Advocate & Chief Customer Experience Officer in the agency’s 40-year history.

NJ TRANSIT has named transportation advocate and customer experience leader Stewart Mader to fill the role.  The position is dedicated to monitoring and improving the customer experience statewide at every customer touchpoint.

“As NJ TRANSIT continues to rebuild itself as a world-class mass transit agency, restoring safety and reliability to the thousands of commuters who use its service daily, the voices of its riders must be heard,” said Governor Philip Murphy. “I applaud NJ TRANSIT’s leadership for prioritizing those voices, and putting customer service at the forefront of its operations by selecting Stewart Mader as the agency’s first Customer Advocate and Chief Customer Experience Officer, who will use his deep experience advocating for mass-transit in our region to monitor customer experience and feedback, and integrate the unique needs of commuters into the agency’s decision making process.”

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Rooney Writes Prescription for NJ Commuters’ ‘Congestion’ Symptoms

Lincoln Tunnel

the staff of the Ridgewoiod blog

Ridgewood NJ, New York City will begin charging drivers for entering lower Manhattan next year. Assemblyman Kevin J. Rooney has drafted legislation to mitigate the impact of so-called congestion pricing on New Jersey commuters who travel to the city every day. Rooney’s bill creates a commission to study the feasibility of reimbursing state residents and businesses impacted by the plan and make recommendations to the Legislature. Rooney will introduce the measure when the Assembly reconvenes on May 16.

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El Al Flight attendant in coma after contracting measles in NYC

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the staff of the Ridgewood blog

New York NY, according to the NY Post a flight attendant for Israel’s national airline is in a coma after contracting measles, which she may have picked up in the Big Apple.

Israeli health officials told CNN that the 43-year-old El Al flight attendant now has encephalitis, an inflammation of the brain and complication of the potentially fatal virus — which she may have contracted in New York, Israel or on a flight between the two locations.

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NJ State Police Deploy Troopers to Transportation and Religious Centers

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photo courtesy of NJ state police

the staff of the Ridgewood blog

Trenton NJ, State Police Office of Target Hardening to Deploy Troopers to Transportation and Religious Centers

Beginning this week, troopers from the Office of Target Hardening will conduct security operations as well as public awareness contacts at transportation locations and religious facilities throughout the state in preparation of religious holiday gatherings. So, what does this mean?

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Reader asks,”Is N.J. Transit airing racist commercials?”

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“So. This photo is from the second N.J. Transit “If You See Something, Say Something” Commercial. They both depict three different suspicions “people” leaving things behind and / or taking photos of surveillance cameras. All three suspicious people? You guessed it. White males. Nice message N.J. Transit!!! Personally, I’m appalled. “

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Reader asks Will the Village Prorate Parking Fees for Tag Holders

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” Purchasers of premium parking hang tags allowing for parking in the train station lot should be refunded a portion of their purchase price. I paid for 12 months of parking. Not 8-9 months. This project was surely known about when the tags went on sale in December 2018. Nothing was said to purchasers about this 1/4 year project which materially diminishes the value of a station parking tag (whose purchase price which went from $1000 to $1300 in the space of a year). “

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Transit Chaos at WrestleMania Underscore Need to ‘ Complete the Loop’ To Secaucus Junction

WrestleMania 35 Daniel Bryan Kofi Kingston

the staff of the Ridgewood blog

East Rutherford NJ, The transit crisis that stranded fans attending WrestleMania 35 at MetLife Stadium this weekend threatens the success of future events, including the World Cup, the American Dream complex and other potentially-lucrative events, such as future Super Bowls and WrestleManias, Senator Paul Sarlo said today.

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NJ Transit Hosts Open House for Disadvantaged Business Enterprises and Prime Contractors, First Time in Ten Years

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file photo by Boyd Loving

NJ TRANSIT ANNOUNCES OVER $800 MILLION IN UPCOMING CONTRACTING WORK

the staff of the Ridgewood blog

Ridgewood NJ, NJ TRANSIT hosted a packed event with prime contractors, small businesses and disadvantaged business enterprises (DBEs) today, showcasing upcoming capital construction projects, and opportunities to connect and do business with the agency. Approximately 150 people attended the event to learn more about over $800 million in contracting opportunities in capital projects that will be available in the upcoming year.

Attendees of the conference heard from NJ TRANSIT Executive Director Kevin Corbett and New Jersey State Diversity Officer Hester Agudosi, who underscored the State’s commitment to rebuilding infrastructure and investing in state-of-good-repair projects, and the commitment to diversify and build capacity in the contracting pool.

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“Doomsday Plan” For Hudson Tunnel Failure

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Gottheimer, King Announce Bill Demanding “Doomsday Plan” For Tunnel Failure

What Do We Do When the Train Tunnels Fail and We Can’t Get In or Out of New York City?

Ridgewood NJ, Congressmen Josh Gottheimer (NJ-05) and Peter King (NY-02) announced their new bill to demand an economic estimate and contingency plan for the “Doomsday” scenario where one of the two North River Tunnels must be shut down beneath the Hudson River.

The North River Tunnels carry 200,000 travelers daily and are crumbling after damage from over 100 years of use and flooding during Superstorm Sandy. On Tuesday, the Regional Plan Association released “A Preventable Crisis,” a report outlining the catastrophic economic consequences of a tunnel being shut down.

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High Winds Take Down Tree at Glen Rock Train Station

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photo courtesy of Boyd Loving’s Facebook page

the staff of the Ridgewood blog

Glen Rock NJ, Several vehicles were damaged on Monday morning, 02/25, when a large tree limb fell into a parking lot of the Main Line Train Station on Rock Road in Glen Rock, Glen Rock Police responded to identify the impacted vehicle owners and to process a property damage report. Glen Rock DPW workers were summoned to remove the fallen limb. No injuries were reported.

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Reader suggests ways to improve the Ridgewood Commute

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photo courtesy of RH

First – add the damn spaces at the train station right away. What is the delay???

Next – cancel the garage. Repave that lot and re-stripe it, reduce the access~egress curb cuts to just one or two. This will add a ton of spaces.

Next – reduce the cost of commuter parking passes. It is ridiculously high now (but not as high as Voigt had suggested when he laughingly said it should be $1500 because the people in Ridgewood could afford it).

Next – put parking at the lot behind Ben and Jerry’s where that old garage was. Plenty of space there and only a two block walk to the train station.

Next – make the meters stop at 6 PM once again. 8 PM is way too late. Also, please have FREE parking on Saturdays throughout the year.

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Bus Fire on Washington Avenue in Twp. of Washington

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Photo credit Chief Dan Schuster Woodcliff Lake Fire Dept.

the staff of the Ridgewood blog

Twp of Washington NJ, on December 28 at 6:43pm the Twp of Washington Fire Department responded to a bus fire on Washington Avenue. The bus had no passengers. Woodcliff Lake Fire Dept provided standby. Twp of Washington Ambulance Corp and Hillsdale Ambulance  also responded to the scene.  Twp of Washington Police handled traffic. Fire was extinguished and no injuries were reported.

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Reader says , “The cost of an annual parking pass as a resident is almost double other towns”

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The cost of parking at the train station for residents is now 11.00 a day, 55 a week, 220 a month. That is not the cost of an annual parking pass just what you pay now as a resident. Almost double other towns. Also almost impossible for a resident to get a spot after 7am as out of town permits are also sold with no preference for residents. Traffic in the area is just awful getting in and out of the station with no easy pickup or discharge

Finally no overnight parking so god forbid you work at night or decide to stay in NYC for the night.

The change in Secaucus to get to midtown is ridiculous. RW has lost its role as a easy commuter station. Residents are neglected, trains are unreliable, the buses are problematic, parking is expensive, and village/school/ state taxes are a mess. Does anyone see this getting better or plans to address.

Where to go? Great question. But with kids out of schools, 35k in taxes, terrible and expense commute, 110k school budget with declining rankings and property values declining maybe the question is how soon to go ?

When many of my neighbors can appeal their taxes every year due to declining values is that a good indicator of our future values?

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Reader says ,”the commute to NYC from Ridgewood is horrendous, time consuming, and undependable”

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“Unless you work in Hoboken, the Exchange Place area of Jersey City, or lower Manhattan (near World Trade), the commute to NYC from Ridgewood is horrendous, time consuming, and undependable. Northern NJ communities served by NJ Transit’s Midtown Direct Service are becoming increasing more appealing to home buyers, as evidenced by the skyrocketing prices of homes and bidding wars taking place in Montclair, Glen Ridge, Chatham, Millburn, Summit, etc.”

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Reader says changes in parking are to the detriment of Commuters

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Reader responds to , ” overpriced Commuter parking is a Ridgewood quality of life Issue ” https://theridgewoodblog.net/reader-says-overpriced-commuter-parking-is-a-ridgewood-quality-of-life-issue/

“Amazing that this blog actually is from a year . . . and another $300 hike in the yearly fee ago . . . and nothing has changed. Actually, there HAVE been changes, but they have all been to the detriment of commuters. The new passes are $1300 per year. Want a pass for the Hudson Street lot? That will get you a parking spot until the construction begins, and the pleasure of depending on Uber to get to the station to catch your morning ride to work after construction starts. Oh, and forget about parking anywhere on the weekend, because, of course, who works on Saturday or Sunday?

Want a pass for other lots? Well, don’t count on parking in the train station unless you have a compact car. The planned renovations add spots, but they are only for compact vehicles. Because, after all, almost everyone in Ridgewood drives a compact. Unable to find a spot at the station, maybe because you aren’t there before 6:30 in the morning? Enjoy a healthy hike from across town. Hopefully, the snow and rain won’t be a problem this winter.

This is just PATHETIC. This is a real problem for anyone trying to sell their home – NO ONE in their right mind would consider moving here who works in NYC. I know we certainly would not have moved here, even without knowing the truth about the fraud underlying the reputation enjoyed by Ridgewood’s school system. The only thing worse than the stress of uncertainty about finding a parking spot is the sanctimonious disingenuousness of residents and council members who insist that protecting the access of “diners and shoppers” to parking is key to Ridgewood’s welfare.”