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New 911 Technology Called 911eye Helps Bergen County Better Respond to Emergencies

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the staff of the Ridgewood blog

Mahwah NJ, the Bergen County Communications Center is home to Bergen County’s 9-1-1 and dispatch operations. They serve 21 towns and act as a 9-1-1 secondary alternate call routing center for all of Bergen County, other county agencies and All County Emergency Resource Phone Service.

According to Bergen County Communications Director Frank DelVecchio of Ridgewood the new 911eye technology works with your smart phone. Capita and Critical Response Group says 911eye live footage offers instant ‘on scene eyes’ to the PSTs; providing immediate INSIGHT which helps them to assess the scenario and, with caller’s location visible on integrated maps, to better select the appropriate RESPONSE to the incident – either as a ‘real-time’, immediate response or for a ‘slow-time’, non-emergency follow up – while at all times considering the SAFETY of first responders and the public. Multiple streams from a single incident can be viewed and any of these can be shared across the organization to supervisors and officers to further support decision-making.

By clicking on the URL link contained within the text message, a secure ‘one-time-use’ live video stream is enabled. The stream allows the 911 PST to see the incident, assess how serious it is and, with the caller’s location also provided, help them decide what response to deploy.

The Bergen County Communications Center has also embraced another Capita and Critical Response Group technology  the RapidSOS Portal. The RapidSOS Portal delivers the caller’s accurate location. Once the streaming is initiated, the footage can be simultaneously shared, live, with multiple supervisors, responding officers and partner agencies. 911eye also has an inbuilt chat feature and multilingual translation capabilities. The joint solution also provides the option to capture and download audio and still images alongside the live video which makes it a powerful tool in assisting emergency response and any subsequent analysis of an event.



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