OCTOBER 27, 2015 LAST UPDATED: TUESDAY, OCTOBER 27, 2015, 5:39 PM
BY RICHARD NEWMAN
STAFF WRITER |
THE RECORD
The teller-less bank branch has arrived in Bergen County.
Pittsburgh-based PNC Bank has opened its first New Jersey branch with no teller counter and no tellers in downtown Ridgewood, where Sealfons furniture store used to be.
The 1,315-square-foot storefront has a staff of two and a “discovery table” where customers can sit and peruse an iPad or plug in their own laptops or tablets. It also offers a pair of ATMs that allow customers not only to withdraw cash and deposit checks but cash checks as well.
“We call them Batman and Robin,” said branch manager Angela Isaacs.
Banking officials say it may be the first teller-less branch in New Jersey, but it almost certainly won’t be the last, reflecting the industry’s changing direction in branch building – as well as an increased focus on cross selling banking services.
“The trend for branches is fewer of them, and, generally speaking, they are smaller in size,” said John McWeeney, president of the New Jersey Bankers Association, who added the PNC’s teller-less branch in Ridgewood is the first one that he has heard of in the state.
“Teller transaction activity is dropping significantly, McWeeney said. “It’s a trend we will see more of.”
https://www.northjersey.com/news/business/ridgewood-gets-its-first-teller-less-bank-branch-1.1442320
