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Assemblyman Robert J. Auth: If you break down You Should be Able to a Hire The Tow Services of Your Choice

Multiple injuries reported in a two vehicle crash on the Garden State Parkway in Paramus

file photo by Boyd Loving

To the Editor,

When you purchase an automobile roadside assistance insurance policy you should have an expectation of being able to use it when needed for towing and repair. At first glance you’re probably thinking… “Those rotten insurance companies, they’re not paying again.” Not so fast! In New Jersey, the bureaucracy has created all sorts of regulations that subvert your best efforts of protecting your family. 

As recently as six months ago, I was driving my son’s car on the Palisades Parkway and I got a flat tire. Initially, I tried to change the tire on my own, unfortunately without success. My next course of action was to call my insurance company’s Roadside Assistance for help. I was relieved to have made contact with the customer service call center, but then a problem manifested itself: the operator asked me where I was located. “I’m on Exit 4 on the Palisades Parkway,” I replied. 

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