OCTOBER 27, 2015 LAST UPDATED: TUESDAY, OCTOBER 27, 2015, 5:39 PM
BY RICHARD NEWMAN
STAFF WRITER |
THE RECORD
The teller-less bank branch has arrived in Bergen County.
Pittsburgh-based PNC Bank has opened its first New Jersey branch with no teller counter and no tellers in downtown Ridgewood, where Sealfons furniture store used to be.
The 1,315-square-foot storefront has a staff of two and a “discovery table” where customers can sit and peruse an iPad or plug in their own laptops or tablets. It also offers a pair of ATMs that allow customers not only to withdraw cash and deposit checks but cash checks as well.
“We call them Batman and Robin,” said branch manager Angela Isaacs.
Banking officials say it may be the first teller-less branch in New Jersey, but it almost certainly won’t be the last, reflecting the industry’s changing direction in branch building – as well as an increased focus on cross selling banking services.
“The trend for branches is fewer of them, and, generally speaking, they are smaller in size,” said John McWeeney, president of the New Jersey Bankers Association, who added the PNC’s teller-less branch in Ridgewood is the first one that he has heard of in the state.
“Teller transaction activity is dropping significantly, McWeeney said. “It’s a trend we will see more of.”
https://www.northjersey.com/news/business/ridgewood-gets-its-first-teller-less-bank-branch-1.1442320
Will this building not be impacted by the housing? Thought a building would be on that site, no?
Security cameras? Or will the first person to fall down and not be able to get up or to have a heart attack or stroke die there, marking the beginning of the end of this insane cost-cutting idea?
Why do I need to go there at all? I have an iPad at home.
If I were a customer I might use the ATM. I can use any ATM or use my debit card with cash back at lots of stores.
Ha, Ha – this will go over well with all of the “seniors” who will be moving out of their houses and into all of those new apartment buildings slated to be built downtown. Right?
Perhaps BANK OF AMERICA Will slow down on the Relentless Upselling of annoying BA Financial Products etc required by the Tellers to deliver the same Scripted offers treating customers like idiots,.LISTEN TO US BA..
ITS NOT ALL ABOUT YOU.Those tellers are the Pros keeping up a good spirit while the customers hammer them with NO.
The only reason we still have bank tellers is for people who refuse to adapt to technology. I haven’t used a teller or even written a check in years.