the staff of the Ridgewood Blog
Glen Rock NJ, The Glen Rock Police Department would like to share a recent message from PSE&G regarding recent scam activity. If you have any questions, or feel that you may have fallen victim for this scam, please contact the police department for further assistance.
Be Aware of Scam Activity
PSE&G wants to alert New Jersey residents and businesses that scammers have spoofed one of our phone numbers in attempt to obtain personal information from our customers. We have been receiving inquiries from customers returning calls they received from a PSE&G phone number that appeared on their caller I.D. We encourage you to view the video of a recent news interview with Fred Daum, PSE&G’s Executive Director of Customer Operations.
In light of this recent activity, if you receive an unexpected call from PSE&G in the coming days you should hang up as it may be a scammer. If you have pending business with us, such as an appointment or payment notice, call us back on the number provided on your bill or call our customer service line, 800-436-PSEG (7734).
When a scammer pretends to work for PSE&G, they will often request personal data such as credit card information or account passwords. Never provide this type of personal information. When a customer calls PSE&G to conduct account business, PSE&G has numerous secure methods for verifying customer information.
Callers have recently reported that scammers have asked for personal information to obtain a meter reading, provide discounts on your PSE&G bill, or verify debit and credit cards on file. Such tactics are known utility scams, the most popular of which is a demand for immediate payment to avoid service termination. Before terminating service, PSE&G alerts customers in a number of ways: messages on their bill, letters and phone calls. PSE&G would never demand a specific type of payment nor threaten immediate service termination. While there are many ways to pay a PSE&G bill, the utility only accepts credit card and prepaid card payments through Western Union Speedpay, which charges a $3.95 processing fee.
To learn more about scams and how to protect yourself, visit pseg.com/scamalert.