Twitter confronts ethics of commercial pressures in wake of Guy Adams ‘mess’
The social media site took a hit to its reputation as a home to free speech as the fight for internet freedom enters new stage
Ed Pilkington New York
In January 2011 Biz Stone, co-founder of Twitter, together with the site’s “trust and safety” arbiter Alex Macgillivray, posted a paean to freedom of expression under the portentous title: The Tweets Must Flow. They promised they would respect everyone’s human right to unimpeded speech, vowing only to remove tweets that were illegal, spam or in breach of privacy.
Fine words. But this week the tweets stopped flowing for one of Twitter’s users. When Guy Adams, the Independent’s Los Angeles correspondent, went to issue his latest gobbet of wisdom in 140 characters on Monday he found his Twitter stream well and truly dammed.
The suspension of Adams’ account, and its reinstatement on Tuesday, led to a storm of indignation culminating with an apology from Twitter. “We did mess up,” admitted Macgillivray – now Twitter’s general counsel – “and we will actively work to ensure this does not happen again”.
The most toxic aspect of the affair was the whiff of a commercial incentive. Adams was blocked after he posted a succession of tweets heavily critical of NBC for its tape-delayed broadcasts of the Olympics. When it was revealed that Twitter and NBC had entered into a business partnership for the Games, and that Twitter had tipped off the TV network to Adams’s tweets, prompting the complaint that would lead to his suspension, the Twittersphere turned blue with rage.
https://www.guardian.co.uk/technology/2012/aug/03/twitter-guy-adams-online-censorship