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State Senator Says , “The MVC needs to stop using COVID as an excuse for its subpar service”

the staff of the Ridgewood blog

Trenton NJ. Senator Kristin M. Corrado chastised the Motor Vehicle Commission today calling the continued delays and congestion at MVC facilities “offensive” to hardworking New Jerseyans.

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“The persistent delays and congestion at MVC facilities are inexcusable, and quite frankly, offensive to all New Jerseyans, especially when many options are available to alleviate these problems,” said Corrado (R-40). “Bizarrely, despite being more than two years into this pandemic, there are still MVC facilities that offer some services but not all. As a result, some New Jerseyans need to drive out of their way to complete certain transactions, such as renewing their license, which imposes an unnecessary burden and cost.”

To try and reduce lines and wait times, the MVC moved 80% of its business online. Despite the change, many New Jerseyans continue to face extremely long lines and delays.

In an effort to fix the problems caused by MVC policy, Corrado recently introduced a bill that would require the MVC to provide both vehicle and licensing services at each commission agency location and allow these services to be completed in-person at each agency. This would change current guidelines, which does not allow for vehicle and license transactions at the same facility.

In addition to legislation, Corrado also proposed implementing a AAA public private partnership, which was successfully put into effect in New York to reduce the burden on its DMV locations.

“A public private partnership between the MVC and AAA would not cost taxpayers a dime nor would it take away any jobs,” added Corrado. “I actually proposed this solution to the MVC leadership and they refused my suggestion without any consideration or conversation. The fact is, New York has been doing this since February 2021, and it has been incredibly successful. Because of the partnership, New Yorkers can more easily access the in-person DMV services they need in a timely manner.”

Under New York’s AAA/DMV partnership, AAA branches are able to process transactions such as vehicle registration renewals, driver license and non-ID renewals, and duplicates and upgrades to a REAL ID or Enhanced ID.

“The MVC needs to stop using COVID as an excuse for its subpar service,” said Corrado. “The commission has had more than two years to adjust its policies to better serve the people of New Jersey. They failed…repeatedly. Now is the time to own up to these mistakes and start taking the necessary steps to solve these problems.”

5 thoughts on “State Senator Says , “The MVC needs to stop using COVID as an excuse for its subpar service”

  1. They have been on a 2+ year vacation.
    The worst is that nasty woman supervisor in Oakland.

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  2. Indeed. New Jerseyans expect new and unique excuses for subpar results from anything run by the government. The invasion of Ukraine is currently in vogue, perhaps they can run with that. Or blame long lines and surly employees on Trump. That could work. But please, please do NOT expect performance to improve. THAT would be irrational.

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  3. It is going to cost a fortune just to bring thing back to the normal shit levels we had pre covid.

  4. I was thrilled to be able to renew my license as well as my registration by mail this year. I wasn’t sure that would happen because of the photo on the license, but the one on the new license looks better than the old one. This saved half a day of frustration, boredom, and exposure to a room of strangers not wearing face masks.

  5. It was subpar before covid.

    People who work there try not to Interact with Public. Oakland had lines at “check-in” and no one at the processing windows. People just sat there. They did not offer to help move the lines. My person had a problem with the last step of the license process. He had to call an 800 number for support. He asked others for help (including a person who was just sitting there watching) but to no avail. 20 minutes to print.

    I understand why there is a police officer in the building

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