Tag: Northwest Bergen Central Dispatch

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The Voices That Save Lives: Inside Northwest Bergen’s High-Stakes 9-1-1 Center

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The Silent Heroes of 9-1-1: Honoring Northwest Bergen Central Dispatch

photo courtesy of the Glen Rock Police Department

the staff of the Ridgewood blog

GLEN ROCK, NJ — When seconds count, their voices are the first line of defense. While National Public Safety Telecommunicators Week (April 13–19) has come to a close, the recognition of our local heroes at Northwest Bergen Central Dispatch (NWBCD) continues year-round.

Operating behind the scenes 24/7, 365 days a year, these dedicated professionals serve as the vital link between citizens in distress and the emergency responders who rush to their aid.

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Hero Dispatcher Helps Save Choking Infant in Ridgewood Shop

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the staff of the Ridgewood blog

RIDGEWOOD, NJ — A potentially tragic situation was averted thanks to the quick thinking and expert guidance of Public Safety Telecommunicator (PST) Jonathan Hyslop of Northwest Bergen Central Dispatch. On July 18, 2025, at 10:47 AM, Hyslop took a 9-1-1 call reporting a 2-month-old infant choking and not breathing at a local shop on Chestnut Street in the Village of Ridgewood.

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Village Manager Keith Kazmark Elected Chair of the Northwest Bergen Central Dispatch Management Committee

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the staff of the Ridgewood blog

Ridgewood NJ, the Village Manager Keith Kazmark was elected to serve as the Chair of the Northwest Bergen Central Dispatch Management Committee for 2024.

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Northwest Bergen Central Dispatch Public Safety Telecommunicator Assists Parents with Administering CPR over the Phone Saving a Baby’s Life

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picture of PST Brown receiving a Life Saving Award for her actions from myself on August 22, 2023

the staff of the Ridgewood blog

Ridgewood NJ, Northwest Bergen Central Dispatch Public Safety Telecommunicators (PST) took a 9-1-1 call for a 12-month-old baby not breathing, turning blue.  She was able to assist the child’s parents with administering CPR over the phone and bringing the baby back to life before Police/ EMS arrived on scene.

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Park Ridge firefighters battle two-alarm blaze at former Sony campus

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photos and commentary courtesy of the Park Ridge Fire Department
the staff of the Ridgewood blog
Park Ridge NJ, on March 13, 2021, at approximately 1:45 p.m. the Park Ridge Fire Department was dispatched to 1 Sony Drive, for a reported fire. A passerby called Northwest Bergen Central Dispatch and reported seeing flames and smoke coming from the vacant office building. The Park Ridge Police Department arrived and confirmed that there was a fire in the building and that there were workers on scene preparing the building for demolition.

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Northwest Bergen Central Dispatch Needs a New Director

Ridgewood Police dispatcher Gypsy

file photo courtesy of Ridgewood PD

JOB POSTING – DISPATCH CENTER DIRECTOR

The Northwest Bergen Central Dispatch in Ridgewood, NJ, is searching for a Dispatch Center Director. Manage operations and administration of the communications center serving Ridgewood and Glen Rock, as well as other public safety jurisdictions.

Responsible for employee hiring, training, evaluation and disciplinary issues. Oversees all operational features of the Dispatch Center, including maintenance of equipment and records; develops and oversees center’s annual budget.

Minimum of a B.S. in Criminal Justice, Business Administration, Electronic Engineering, or other related field. 2 years prior experience in public safety dispatching, valid CPR cert., Emergency Medical Dispatcher Cert. and Basic Telecommunicator Cert. required. Previous supervisory experience required.

Ridgewood and Glen Rock are both EOE Employers

Send cover letter and resume, including salary requirements to:

Heather Mailander, Acting Village Manager/Village Clerk

Village of Ridgewood

131 North Maple Avenue

Ridgewood, NJ 07451

hmailander@ridgewoodnj.net

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Ex-Ridgewood police chief to lead regional dispatch center

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file photo by Boyd Loving

Ex-Ridgewood police chief to lead regional dispatch center

JANUARY 4, 2015    LAST UPDATED: SUNDAY, JANUARY 4, 2015, 1:21 AM
THE RECORD
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Ridgewood’s Northwest Bergen Central Dispatch has a new director — the village’s former police chief, Lou Mader.

Mader’s appointment was announced by Ridgewood officials on Thursday.

Mader will replace Jack Tancos, who tendered his resignation in late October.

Tancos remains at Bergen Central Dispatch, working as a public safety dispatcher.

Mader, who holds a degree in public administration from William Paterson University, was most recently director of public safety for Hunter College, a position he held for nearly 14 years.

Prior to that, Mader spent eight years running Ridgewood’s police force. He begins his new job Jan. 20.

https://www.northjersey.com/news/ex-chief-to-lead-northwest-dispatch-center-1.1185747

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Midland Park switches gears on 9-1-1 call

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file photo Boyd loving

Midland Park switches gears on 9-1-1 call

NOVEMBER 7, 2014    LAST UPDATED: FRIDAY, NOVEMBER 7, 2014, 3:40 PM
BY LYNN BRUGGEMANN
CORRESPONDENT |
MIDLAND PARK SUBURBAN NEWS

MIDLAND PARK – Two months after entering negotiations with the Ridgewood-based Northwest Bergen Central Dispatch, the Borough Council has changed its mind, voting Thursday, Nov. 6, to “continue negotiations” with representatives of the Bergen County Public Safety Operations Center in Mahwah for emergency and 9-1-1 dispatch services to the borough’s 7,176 residents.

Councilman Mark Braunius made the motion to “continue negotiations” with the center at the end of the meeting. The motion was not listed as an agenda item.

Borough Clerk and Administrator Adeline Hanna then read a statement.

“After much deliberation regarding two very professional, well-run organizations for the service of dispatching our emergency services, the borough of Midland Park has made the decision to form an alliance with the Bergen County Public Safety Operations Center located in the township of Mahwah.”

Officials said the borough expects to pay between $135,000 and $160,000 for county 9-1-1 and emergency dispatch services, which would begin Jan. 1.

“There is a high level of confidence by county authorities that we will be up and running for Jan. 1,” said Mayor Patrick “Bud” O’Hagan. “We are led to believe we will receive [better] services.”

https://www.northjersey.com/news/business/midland-park-switches-gears-on-9-1-1-call-1.1129296

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Midland Park to contract with Ridgewood firm for dispatching

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Midland Park to contract with Ridgewood firm for dispatching

SEPTEMBER 12, 2014    LAST UPDATED: FRIDAY, SEPTEMBER 12, 2014, 4:48 PM
BY EMERGENCY SERVICES
CORRESPONDENT
MIDLAND PARK SUBURBAN NEWS

MIDLAND PARK – The Borough Council introduced an ordinance to enter into an interlocal agreement with Northwest Bergen Central Dispatch to provide emergency dispatch services at its Sept. 11 meeting.

The agreement, set to begin Jan. 1, signals the end of a 15-year relationship with Wyckoff for those services.

“It is a simple and straightforward financial decision,” said Mayor Patrick “Bud” O’Hagan.

Borough Clerk Administrator Adeline Hanna said the contract between the Ridgewood-based dispatch service is being prepared by legal counsel.

“The contract details have not been finalized,” she said.

Information contained in the proposal dated June 27 and submitted by Central Dispatch Director Jack F. Tancos lists the annual fee for the dispatch service at $235,000.

The proposal calls for a five-year agreement with annual increases “not to exceed 5 percent in any give year, to offset increases in operating costs.”

Although the annual fee is less than the $260,000 proposal from Wyckoff, the change in service comes with additional costs.

– See more at: https://www.northjersey.com/news/business/midland-park-to-contract-with-ridgewood-firm-for-dispatching-1.1087047?page=all#sthash.X3YQZjDx.dpuf