Reader says , “At the council meeting it was explained that (although this makes no sense, since computers work a 168-hour week) it can take days for an online payment for a water bill to be registered as paid. Therefore, paying online on or near the due date does not automatically count as having paid on time. This is what happens when machines are allowed to take over the world. Interestingly, the time interval is similar to what people who mail a check have to plan for, if not more so.”
Frequently Asked Questions
What is eBill?
eBill is an Electronic Bill Payment Service which allows Bill Payers an easy and secure method to pay bills online.
How does eBill work?
Ridgewood Water sends bill information to MCC where it is processed and made available for you to pay your bills.You will receive an email notifying you when your payment has been posted to Ridgewood Water. You can also view the current status and payment history of all eBill payments.All information is on an encrypted, secure server and is not sold or released for any reason other than to complete a transaction.
How Do I Register?
Registering is easy and requires minimal information from you.
- Create your account by filling out your email address and password.
- You will receive an email with your Activation Number for accessing eBill for the first time.
- Click the link in the email or return to the eBill home page and login with your email address, Password, and when prompted, your Activation number*. You are ready to pay bills on eBill.
*If you clicked the activation link you will not be required to enter an Activation number.
Is my information secure?
eBill accepts payments using a secure, 256-bit SSL encrypted webpage. This is the highest standard in Internet security. All information is stored in a secured database to prevent unauthorized access to the data. All information is kept private, and is not shared.
Why haven’t I received an email with my Login Information and Activation Number?
The security settings on your email may not allow an Activation Number to be sent to you.Before completing this Registration, please check the settings on your email system to ensure that email can be accepted from [email protected] If you do not receive an email with your Activation Number within 8 hours, please contact us at [email protected]
What forms of payment can be used on ebill?
eBill currently accepts payments using MasterCard®, Discover®, and American Express®. You may also pay using electronic check (ACH) from a checking or savings account.
Which Bills Can I Pay?
You may only pay Ridgewood Water bills.
Can I make a scheduled payment for a future date?
Yes. You can schedule a payment for a future date up to the cut-off-date.
What information is needed to complete an eBill payment?
The only information needed to complete a payment on eBill is your current bill and valid bank account or credit card information.
It’s that easy! After your first payment, your bill will be added to the My eBills section, making future payments even easier!
When can I pay?
eBill is available for payments 24 hours a day, 7 days a week.
What are the costs for using eBill?
There are no signup costs or subscription fees for using eBill.
Can I use a Credit Card to pay my bill(s)?
Below are the Credit Cards Ridgewood Water currently accepts:
American Express, MasterCard, Discover.
Visa® is not accepted at this time.
The non-refundable convenience fee when using credit cards is a percentage-based fee that varies depending on the card you use. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid. A complete listing of fees can be viewed below:
Can I use ACH transfer (electronic check) to pay my bill(s)?
You can use an ACH transfer (electronic check) as a payment method using your checking or savings account.
Will I receive a confirmation number after paying my bill?
Yes, you will receive a confirmation number after your transaction is recorded (and authorized, in the case of credit card transactions). Please keep this number as a confirmation of your payment. Your confirmation number can also be used to track your Express Pay payment.
Can I use more than one payment method per transaction?
You may choose to use either a credit card or electronic check (ACH transfer) as a payment method for each bill in your payment cart and submit your transactions.
When paying by credit card, how does my payment appear on my statement?
You will find two transactions on your Credit Card statement; one amount covering the costs of the bill for Ridgewood Water, and one amount covering the cost of the transaction using eBill.
When paying by ACH transfer (electronic check), how does my payment appear on my bank statement?
You will find two transactions on your bank statement; one amount covering the costs of the bill for Ridgewood Water, and one amount covering the cost of the transaction using eBill.
Can I check if Ridgewood Water has posted my payment?.
Yes, log into eBill and choose Payment History found under My Account. Information will be displayed for each payment made under eBill.
Get a Copy of your Bill online:
Residents can get a copy of their mailed paper bill online. Simply log into your eBill account and search for your bill to view and print a copy of your bill. We suggest you save a copy of this bill to your computer for your records.
Can I opt for paperless bills?
Ridgewood Water is offering residents the option to Go Green! Sign up for this eco-friendly feature from your eBill account, under the My eBills tab. Residents can chose to discontinue receiving a paper bill in the mail. An electronic copy of the bill will be available under your eBill account. An email notification will be sent to you when a new bill is made available under your eBill account.
Is Auto Pay offered?
eBill Auto Pay is an easy and convenient way to pay your Ridgewood Water bills. This feature allows you to setup and make an electronic check (ACH) or debit/credit card payment automatically each time a bill is due. This option can be setup and managed from the My eBill tab.
Can I receive a text notification when a new bill is available to pay on eBill?
Yes, you can sign up to receive a text notification from the My eBill page. When a new bill is made available online by Ridgewood Water a text notification will be sent to the mobile number you have enter into eBill. You may update your mobile number from the My Account page.
If I have forgotten my password, how can I retrieve it?
If you happen to have misplaced your password, there is a Forgot Password link located right on the Secure Account Login page. Upon clicking on it, you will be prompted to enter your email address, and a link to reset your password will be emailed to you. Additionally, always feel free to email [email protected] for a password reset.
Can I edit my MCC login information?
You can edit your personal information at any time. This can be done within your account by selecting My Account.
Can I cancel an online payment made through MCC?
Cancellation options vary depending on when a payment is scheduled to process. Credit Card payments can be cancelled until the end of the day it was submitted. ACH payments can be cancelled until 6AM on a business day. For example, if a payment was submitted at 4AM, you have until 6AM that same day to cancel the payment. Another example, if you were to submit your payment at 10AM, you have until the next day at 6AM to cancel your payment. If you schedule a future payment, whether via a credit card or ACH transfer (electronic check), you have up until that day to cancel the payment. Cancellations can be completed by selecting My Account, then Payment History, and clicking on the CANCEL icon located next to your payment.
